Frequently Asked Questions (FAQ)

Once your order has been shipped, you will receive an email with tracking details. You can use the provided tracking number to check the current status of your shipment. If you haven't received your tracking number, please contact our customer support at contact@clothual.com, and we’ll be happy to assist you.

US Orders: Typically, orders will arrive within 7-12 business days. International Orders: Delivery times for international orders can take between 10-21 business days, depending on the destination country and customs processing. Please note that delivery times may vary due to unforeseen circumstances such as weather delays or customs processing.

Yes, we offer expedited shipping options for an additional fee at checkout. Please note that expedited shipping may not be available for all countries or products.

As a dropshipping business, we source our products from various suppliers across the globe. Depending on the product, it may be shipped from our US warehouse or our China warehouse, which could lead to multiple shipments. You will receive a separate tracking number for each shipment.

For international shipments, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

We process orders quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us as soon as possible at contact@clothual.com. While we cannot guarantee changes or cancellations once an order is in processing, we will do our best to accommodate your request.

If your product arrives damaged or defective, please contact us within 14 days of receiving your order. We will guide you through the return or exchange process to resolve the issue.

For specific care instructions, please refer to the product description on the product page. In general, we recommend following the care instructions on the label of each item to ensure longevity. For delicate fabrics, hand wash and air dry whenever possible.

As a dropshipping store, we partner with trusted suppliers to fulfill your orders. When you make a purchase on Clothual, we forward your order details to the supplier, who then ships the product directly to you. This allows us to offer a wide variety of products without the need to hold inventory.

If you have any issues with your order, please don’t hesitate to reach out to our customer support team at contact@clothual.com. We’re here to help and will resolve any issues as quickly as possible.