Shipping Policy

At Clothual, we are committed to providing you with a smooth and hassle-free shopping experience, which includes fast and reliable shipping.

1. Shipping Times
We offer free shipping on all orders, with the following estimated delivery times:

  • US Shipments: 7-12 business days.
  • International Shipments (including the UK and other countries): 10-21 business days.

Please note that delivery times can vary depending on the shipping location and product availability. While we strive to meet these timeframes, unforeseen circumstances such as customs processing or carrier delays may extend delivery times.

2. Shipping Costs

  • Free Shipping: We offer free shipping on all orders, regardless of the order value. No minimum purchase is required.
  • Expedited Shipping: We may offer expedited shipping options at checkout for faster delivery at an additional cost.

3. Shipping Locations
We currently ship to the following regions:

  • United States (US)
  • United Kingdom (UK)
  • Canada
  • Europe (including France, Germany, Spain, and more)
  • Australia
  • Other select countries (Please contact us for specific shipping inquiries)

If your country is not listed, please contact us, and we will do our best to accommodate your order.

4. Warehouse Locations
As a dropshipping store, we source our products from multiple suppliers. Our items may ship from either:

  • US Warehouse: Products shipped from our US warehouse typically arrive faster (7-12 days).
  • China Warehouse: Some products are shipped from our Chinese warehouse, which may take a bit longer to reach you (10-21 days).

If your order contains items from both warehouses, you may receive separate shipments with different tracking numbers.

5. Tracking Your Order
Once your order has been dispatched, we will send you a tracking number via email so you can track the progress of your shipment. Please allow 24-48 hours for tracking information to update.

6. Customs and Import Duties
For international shipments, customs duties, taxes, and fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping costs.

7. Delays and Exceptions
While we aim to deliver your order within the specified time frame, external factors such as weather conditions, customs processing, or carrier issues can sometimes cause delays. We are not responsible for these delays, but we will do our best to keep you updated.

If you have any questions about your order or shipping details, feel free to reach out to our customer support team at contact@clothual.com.